HastyBag is an online retail brand operated by Hasty Bag LLC.

We want customers to understand their return and refund options before making a purchase. This Refund & Returns Policy explains our return eligibility requirements, return process, refund procedures, damaged or incorrect item claims, return shipping responsibilities, and other related conditions.

1. Return Period

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the item must:

  • Be returned within the applicable 30-day return period

  • Be unused, unworn, and in its original condition

  • Include the original packaging, tags, accessories, and other components supplied with the item

  • Include proof of purchase or sufficient order information to identify the purchase

Items that have been used, altered, damaged after delivery, or returned with missing components may not qualify for a return unless the item arrived damaged, defective, or incorrect.

2. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the item meets the return eligibility requirements described above.

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs.

  • We do not charge a restocking fee.

  • Original shipping charges, if any, are non-refundable.

Original shipping charges may be refunded when the return results from an error by Hasty Bag LLC or when an item arrives damaged, defective, or incorrect, as applicable.

3. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us at info@hastybag.com within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs showing the item and the issue

  • Photographs of the shipping packaging when the item appears to have been damaged during transit

We will review the information provided and determine an appropriate resolution.

For an approved claim, the resolution may include a replacement or refund, depending on the circumstances and product availability.

If we require an approved damaged, defective, or incorrect item to be returned, Hasty Bag LLC will cover the reasonable return shipping cost or provide appropriate return instructions.

4. Restocking Fees

Hasty Bag LLC does not charge a restocking fee for eligible returns.

Customers remain responsible for applicable return shipping costs on change-of-mind returns as described in this policy.

5. Non-Returnable Items

The following items may not qualify for return:

  • Items returned after the applicable 30-day return period

  • Items that have been used, worn, altered, or damaged after delivery

  • Items returned without required components, tags, accessories, or original packaging

  • Personalized or customized items

  • Items clearly identified as final sale or non-returnable before purchase

  • Items that cannot be accepted for return for legitimate health, hygiene, or safety reasons after use or opening

Any product-specific return restriction will be disclosed on the applicable product page where relevant.

Nothing in this policy is intended to limit any rights available to customers under applicable law.

6. How to Request a Return

Before sending an item back, please contact us to request a return:

Email: info@hastybag.com
Phone: +1 346-458-0604

Please provide your order number and reason for the return.

We will review the request and provide the applicable return instructions if the return is eligible.

Please do not send a return without first contacting us. Returns sent without the necessary order information or authorization may experience processing delays.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Change-of-mind return:
The customer is responsible for return shipping costs.

Damaged, defective, or incorrect item:
For an approved claim where a return is required, Hasty Bag LLC will cover reasonable return shipping costs or provide appropriate return instructions.

Customers who arrange their own authorized return shipment should retain the shipping receipt and tracking information until the return and refund process is complete.

8. Return Address

Approved returns should be sent according to the return instructions provided by our customer support team.

Our return address is:

Hasty Bag LLC
312 S Gaillard St
Baytown, TX 77520
United States

Please contact us before shipping your return so that we can confirm eligibility and provide the appropriate return instructions.

9. Return Inspection

After an eligible return is delivered to us, we will inspect the returned item to confirm that it meets the applicable return requirements.

We will notify you of the status of your refund after the return has been reviewed.

If additional information is reasonably required to process the return, we may contact you using the contact information associated with your order.

10. Refunds

If a return is approved following inspection, the refund will be issued to the original payment method used for the purchase.

After a refund has been approved and issued, please allow approximately 5–10 business days for it to appear in your account.

The actual posting time is controlled by your bank, card issuer, or payment provider and may vary.

For change-of-mind returns, original shipping charges, if any, are generally non-refundable.

We do not issue refunds to a different payment method unless required by applicable law or the original payment method cannot be used and an appropriate alternative is available through the applicable payment provider.

11. Exchanges and Replacements

If an item arrives damaged, defective, or incorrect, you may contact us to request assistance.

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on current inventory. If a suitable replacement is unavailable, an eligible refund may be issued to the original payment method.

For ordinary change-of-mind situations, customers should contact us for available return options rather than sending an item back without authorization.

12. Refused Shipments

If an order is refused without prior authorization from Hasty Bag LLC, the shipment may be returned to us.

After the returned shipment is received and inspected, any eligible refund will be handled according to this policy.

Actual shipping or return shipping costs resulting from an unauthorized refusal may be deducted from the eligible refund where permitted by applicable law.

This provision does not apply when a shipment is refused because it is visibly damaged at delivery or when Hasty Bag LLC has instructed or authorized the customer to refuse the shipment.

13. Undeliverable Packages

Orders may be returned to us when the shipping address provided at checkout is incorrect, incomplete, inaccessible, or otherwise undeliverable.

If a package is returned because the customer supplied an incorrect or incomplete shipping address, the customer may be responsible for additional shipping costs if reshipment is requested.

If the delivery problem resulted from an error by Hasty Bag LLC, we will work with the customer to correct the issue without additional shipping charges.

Customers should review their shipping information carefully before submitting an order.

14. Lost Packages

If tracking information indicates that an order has not been delivered within the expected delivery timeframe stated in our Shipping Policy, please contact us at info@hastybag.com.

We will review the available tracking information and, where appropriate, work with the applicable shipping carrier to investigate the shipment.

If an eligible shipment is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

15. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@hastybag.com.

We will attempt to accommodate cancellation requests when an order has not yet entered processing or shipment. However, cancellation cannot be guaranteed once an order has been processed or shipped.

If the order has already shipped, the applicable return procedures in this policy will apply after delivery.

16. Questions or Disputes

If you believe there is an issue with an order, return, or refund, please contact us so that we can review the matter and attempt to resolve it.

Please provide your order number and a description of the issue when contacting us.

17. Contact Information

For questions regarding returns, refunds, damaged or incorrect items, or this policy, please contact:

Hasty Bag LLC
Brand: HastyBag
Email: info@hastybag.com
Phone: +1 346-458-0604
Address: 312 S Gaillard St, Baytown, TX 77520, United States
Website: hastybag.com